New roof snagging

How it works

1. You tell us what work was done, when it finished and any concerns.
2. We agree a date before your final payment or the end of the defects period.
3. We inspect the new roof from the ground, windows, the roof space and by drone where applicable.
4. We photograph each snag and note where it is.
5. Your report gives you a clear snagging list to send to the roofer or builder.

When to book

Before the final payment for a new roof, or before the end of your builder’s defects period on a new-build home. A clear list with photographs is easier for everyone to work from.

What we look at

Coverings, ridges and verges, hips and valleys, flashings and abutments, ventilation details, gutters and downpipes, and whether the roof and gutters have been left clear of debris.

Why it’s worth doing now

Snags on a new roof are easy to miss from the ground and much harder to get put right once the final payment has been made or the defects period has ended. A clear, independent list with photographs gives you something specific to raise while the roofer or builder is still responsible.

What our survey covers and doesn’t

We inspect what can be seen safely: from the ground, from windows and vantage points, from inside the roof space where there is safe access, from the roof where it is safe, and by drone where applicable. Our survey is not a RICS Level 2 or Level 3 building survey, not a structural engineer’s report and not an asbestos survey, and we can’t see under coverings or inside walls without opening them up. Where a roof may contain asbestos, such as cement sheets or soffits on buildings from before 2000, we flag it so a specialist asbestos surveyor can check before it is disturbed.

What our survey covers

What affects the price

• The size and height of the roof
• How many roofs there are, including extensions, dormers and garages
• How complex the roof is: valleys, parapets, chimneys and different levels
• Access to the roof space and the roof
• The package you choose: Basic, Standard or Premium
• Whether drone inspection or thermal imaging is needed
• For commercial roofs and blocks, the size of the roof and the number of buildings

What to check before booking a roof surveyor

• What the report includes, and when you’ll get it
• Whether photographs are included
• How the roof will be inspected: from the ground, the loft, the roof or by drone
• Professional indemnity and public liability insurance
• For drone work, a CAA Flyer ID and Operator ID
• What the survey doesn’t cover
• The price, including VAT

After the survey

Send the snagging list to your roofer or builder and agree when each item will be put right. Keep the report and photographs with your paperwork for the roof, and ask us to look again if you want the work checked.