Medway · London and the South East
Cooling Street Storm Damage Roof Report
We carry out storm damage roof reports in Cooling Street and the rest of Medway. Surveys run on weekdays and at weekends.
- Flashings pulled away from walls or stacks
- Broken or displaced guttering
- Damaged flat roof membrane
Storm damage roof report in Cooling Street: what you get
The Financial Ombudsman asks three questions when it looks at storm complaints: whether there were storm conditions around the date, whether the damage fits a storm, and whether the storm was the main cause. Our report focuses on the second and third points. Weather records for the date are for you or your insurer to check. Typical surveys look at stains appearing after strong winds and damaged flat roof membrane, on slate and tile slopes, chimney stacks and flat roofs.
Somewhere as small as Cooling Street, older roofs have often been repaired many times. That makes it hard to tell new damage from old wear, which matters if you’re thinking of an insurance claim. The report says what was seen and what it points to. Older walls and timbers hold water for a long time, so it’s worth finding the cause soon.
Nothing in the report is left vague: where something needs attention, it says so plainly, and where it can wait, that is said too.
- Where
- Cooling Street (ME3)
- Region
- Medway
- Prices
- From £150 inc. VAT
- Your report
- Emailed report with photos and recommendations
- Survey days
- Weekdays and weekends
- Cover
- Professional indemnity and public liability
- Telephone
- 07833 053749
- Updated
- 27 October 2026
Why get it checked now?
A few slipped slates can soon lead to wet timbers. Getting it recorded and repaired sooner is typically better. For older village homes like those around Cooling Street, the right replacement materials are not always easy to find quickly. Spotting a problem early leaves room to find them.
Prices start from £150, including VAT. Packages run from Basic at £150 through Standard at £250 to Premium at £400, including VAT.
What you get with us
- Clear package prices, inc. VAT
- Two decades and more of roof surveys
- Plain-English reports with photos
- An independent look at the roof
Take a look at what a roof survey costs or what we found on two real jobs.
Roof by roof
Ridge and hip tiles
Worn mortar under ridge tiles can let them lift in a storm. We note whether the mortar looks recently broken or long worn.
Lead flashings
When flashings lift, water can get behind them. We note where this has happened and any damp inside.
Cooling Street: your questions answered
Is my home in Cooling Street listed or in a conservation area?
Your council is the best source, with Historic England’s list for listed buildings. A change of roofing material may need consent in either case, and councils can also use Article 4 directions.
Is Cooling Street within the area you cover?
Yes. Cooling Street is within the area we cover, which takes in towns, villages and rural addresses. We cover the whole of London and South East England. Just mention lanes, gates or anything else about the route as you book.
Can you tell me if my claim will be paid?
We cannot say whether a claim will be paid. Insurers decide claims on their own policy wording. Our report gives you an independent record of the damage and its likely cause.
How many surveys have you done?
We have more than 20 years’ experience and have carried out more than 5,000 surveys across London and the South East.
Do I have to be there for the survey?
If the survey includes the loft or the inside of the building, someone needs to let us in. Access is agreed with you when booking.
Can you tell me if my roof has asbestos?
No. We don’t carry out asbestos surveys or testing. We flag materials that could contain asbestos, such as cement sheets or soffits on pre-2000 buildings and suggest a specialist asbestos surveyor checks them before any work.
What if the roof was already worn?
Wear and tear is not normally covered. Our report gives an honest view of what’s recent damage and what’s older wear. The claim decision is your insurer’s.
Storm damage roof reports in Cooling Street: local notes
The coast is about 3 miles or less from Cooling Street, and places near the sea get more salt in the air and more wind than inland. Wind lifts loose slates, tiles and ridge pieces, and driving rain finds any gap they leave, and salt air slowly wears metal fixings. Temple Manor, about 3.9 miles south, is one of the historic houses in the wider area around Cooling Street. Older homes in the wider area frequently have features worth a closer look, such as lead valleys, tall stacks and roofs that have been patched over the years, and the council can say whether a home is in a conservation area.
Anyone responsible for a site like Cliffe Woods Primary School will know that on a building that size, finding the source of a drip means looking well beyond the stain. If yours is one of the older homes in the streets near St James' Church, water on an older roof tends to find its way in at the lead, the valleys or the chimney.
Cooling Street is about 4 miles north of Rochester, in Medway. Houses, flats, blocks and commercial buildings in Cooling Street can all book storm damage roof reports. Across Medway, we cover Cooling Street. There is also a page for Maidstone.
Here we cover the ME3 postcode area for storm damage roof reports. We also cover Cooling (1 mile north-east), Chattenden (2 miles south-east), Wainscott (2 miles south), Lower Upnor (2 miles south) and High Halstow (2 miles east). Further out, we also cover Gillingham (6 miles south-east), Chatham (6 miles south), Rochester (4 miles south), Rainham (7 miles south-east), Strood (4 miles south) and Luton (5 miles south).
Landmarks near Cooling Street
Typical jobs here are in homes near The Hundred of Hoo Academy, among other places. The closest station to Cooling Street is Higham station, about 2.2 miles south-west of the centre. Nearby you’ll also find Huguenot Museum (3.7 miles south) and French Hospital (3.8 miles south). For a walk, there’s Gad's Hill and Rede Common.
Nearby places to Cooling Street
Other services in Cooling Street
What we are asked to look at in Cooling Street
Branches and trees frequently come down on roofs during storms. We record the damage and where it is, with photographs.
Problems we come across frequently include:
- Damaged ridges and hips
- Loose or torn flashings
- Flat roof edges peeled back
- Damaged pots on the stack
If you let a flat or house near Higham station, finding the cause of a leak fast keeps a tenant’s home dry and the work focused.
What to check before booking
- Their insurance cover
- Whether VAT is in the quoted price
- Their track record with similar roofs
- What the report includes, and whether it has photographs
What we do, step by step
Before we start, tell us why you’ve booked: a purchase, a leak, a storm, new work or simply peace of mind. That way we can focus on what matters to you. The visit usually takes an hour or two for most houses, rising to roughly 3–4 hours on a commercial building. Rural addresses near Cooling Street can be hard to find from a postcode alone, so a few directions, or a note of a nearby landmark, help us arrive on time. The visit itself is the same as anywhere else.
- You tell us what happened and whether a roofer has made the roof safe.
- We check inside, including the loft where there’s access, for water damage.
- We view the roof from safe positions.
- Storm damage and older wear are recorded separately where we can.
- The report, with photos, is emailed to you.
Before the survey
- Make sure pets are kept safely away
- If it is not your property yet, arrange access through the agent
- Clear the way to the loft hatch
Book a survey
To book a survey, ring 07833 053749 or drop us an email and let us know the address and what’s prompted the survey. You’ll know the price before anything is booked.
Advice
Surveys for landlords and agents in Cooling Street
For blocks of flats, a roof survey helps managing agents and residents’ management companies plan ahead. Recommendations are set out in order of urgency where relevant, which helps with budgets and planning.
Freeholders and residents’ companies use a roof report to plan and budget.
Practical tips
Some practical points come up on survey after survey. They apply to most roofs:
- Check your policy for how to report damage
- Keep receipts for any emergency work
- Keep fallen slates or tiles as evidence if safe
- Write down when the storm hit and when you noticed damage
You will need a roofer’s quote for the repairs. They can use our report to see what needs doing.
Ask a tree specialist about branches over the roof. They can damage the roof in high winds.