Greater London · London and the South East
Storm Damage Roof Report in Custom House
Storm damage roof reports across Custom House, with over 20 years’ experience behind it. Every survey ends with a written report and photographs.
- Loose or torn flashings
- New damp or leaks inside
- Damaged ridges and hips
About our storm damage roof report in Custom House
Many policies treat gusts of about 55 mph as storm conditions, but it varies by policy. Check your own policy wording. Whether the weather met it is for your insurer. Our part is recording the damage to your roof and its likely cause. The report includes photos of each area of damage, and you decide what to send. The claim decision rests with your insurer. If you’ve noticed damage from fallen branches or debris and flashings pulled away from walls or stacks, we can find out what’s behind it, whatever the roof.
Many London homes are well over a century old and their roofs have been patched more than once, so a new leak can be the latest sign of wear rather than a single event. Telling wear from a one-off event matters, because insurers typically exclude wear and tear. That is as true in Custom House as anywhere in London. Photographs and a written account give you something specific to show an insurer, a landlord or a roofer.
If any part of the roof couldn’t be seen safely, we say so in the report. That way, it’s clear what was covered and what wasn’t.
- Location
- Custom House (E16, E13)
- Wider area
- Greater London
- Cost
- From £150 inc. VAT
- Your report
- Written, with photos, emailed to you
- When we survey
- Weekdays and weekends
- Insured
- Professional indemnity and public liability
- Call
- 07833 053749
- Updated
- 27 October 2026
Before and after the survey
Some practical points come up on survey after survey. They’re worth knowing whatever the roof:
- Get a roofer to make the roof safe if needed
- Report the damage to your insurer as soon as you can
- Note the date and time you first saw the damage
- Take photos from ground level or a window, never by climbing
After the visit, we write up the report with photos of each area of damage. It sets out what is damaged, the likely cause and any signs of older wear. Basic reports arrive within 48 hours, Standard reports in 24 to 48 hours and Premium reports the same day.
Check the roof from the ground after strong winds. Binoculars help you spot slipped slates or lifted ridges. Don’t go up a ladder to look.
Why it’s worth a survey now in Custom House
If a roofer needs to make the roof safe, take photos first if you can do so safely from ground level. Those photos show the damage as it was. Work on a London roof is rarely simple to arrange, with parking, neighbours and access all to think about. That’s a good reason to find problems early, while there’s time to plan.
The Premium Survey includes thermal imaging and drone inspection where it applies, which starts from £400, including VAT. We can help you choose the package that fits what you want to find out.
Why us?
- More than 20 years surveying roofs
- Clear package prices, including VAT
- Plain-English reports with photos
- Weekday and weekend surveys
Read our cost guide and what we found on two real jobs.
Should I look at the roof myself first?
You can learn a lot from ground level. With binoculars, look for slipped or missing slates and tiles, gaps along the ridge and leaning chimneys. Never climb onto the roof to look.
What you cannot do safely is get up close. Roofs are fragile and slippery, and falls from height are serious. That is where a survey comes in.
Landlord and commercial surveys in Custom House
Letting agents frequently book on a landlord’s behalf. We agree a time with the tenant beforehand.
Landlords and agents in Custom House book surveys as well as homeowners. The report gives you a dated record of the roof, with photos, which helps you plan work between tenancies.
Towns and villages near Custom House
Also in Custom House
How the survey works
Photographs are taken throughout the visit, so you can see in the report what we found and where. We take close-ups from wherever is safe, including by drone where it is applicable and the weather allows. A typical visit takes about one to two hours at a typical home, though large, tall or awkward roofs take more time. In Custom House, visits are available on weekdays and at weekends. London parking is often by permit or pay-and-display, so it helps to know what’s near you. Upstairs rooms at the back are useful too, as they often give the best view of a rear addition.
- We start with the details: when the storm hit and what damage you can see.
- We view the roof from wherever it can safely be seen, including the loft where there’s access.
- We photograph and record every area of damage we can see.
- We check whether the damage fits storm damage, older wear or both.
- You get a written report you can pass to your insurer.
Before the survey
- If you are buying, let the agent know when we’re coming
- Gather any invoices or paperwork from past roof work
- Note where any stains or damp appear
How to book
You can call us seven days a week, including Saturdays and Sundays. To book or ask a question, ring 07833 053749 or email us.
Related advice
What affects the price in Custom House
A few things affect what a survey costs:
- Whether it’s a home or a commercial building
- The size of the roof
- Building height and the viewpoints available
- Features like valleys, chimneys, dormers and parapets
Prices start from £150, including VAT. Packages run from Basic at £150 through Standard at £250 to Premium at £400, including VAT.
Helping us price your survey
To price your survey accurately, we will ask about:
- The style of property, from a terrace to a block
- What’s prompted the survey
- Dates you’re working to, like exchange
- Any photos you have, taken from the ground or a window
When you are ready to go ahead, phone 07833 053749 or email us. From there it’s a case of choosing a package, agreeing the price and fixing a day, weekday or weekend.
Custom House questions
Can parking be tricky for a visit in Custom House?
It rarely stops a survey, but it is worth planning. Let us know the parking rules on your street and we will work around them.
Is Custom House in the area you cover?
Yes, Custom House is within the area we cover. We survey roofs across London and South East England. You can ring 07833 053749 or email us with the address and some details.
How should I record storm damage myself?
Only from ground level or from windows. Don’t use a ladder or go onto the roof. With binoculars, you can see a lot from ground level, and we will record the rest.
Can you tell me if my roof has asbestos?
No. We can flag materials that might contain asbestos, but confirming it is a job for a specialist asbestos surveyor. It may be present in buildings built or refurbished before 2000.
Does this replace a RICS home survey?
No. We check the roof, not the whole building, and it isn’t a RICS Level 2 or Level 3 survey. It can sit alongside a RICS survey if you want both.
Do I need to be at home?
It depends on what we need to see. For inside areas and the roof space, someone has to give us access, while outside access can be discussed when you book.
Is wear and tear covered by insurance?
Wear and tear is not typically covered. Our report gives an honest view of what’s recent damage and what’s older wear. The claim decision is your insurer’s.
Custom House roofs and the weather
The wider area around Custom House has a long history of building, with Queen's House about 2.3 miles south-west. Older homes in the wider area frequently have features worth a closer look, such as lead valleys, tall stacks and roofs that have been patched over the years, and any change of roofing material on a listed home needs checking with the council first. Inner London’s Victorian and Edwardian terraces often have Welsh slate roofs. Behind many of their parapets sit butterfly roofs and valley gutters that cannot be seen from the pavement. In a house like that, shared stacks, party-wall upstands and lead flashings all need looking at as far as they can be seen. Where water gets in depends a good deal on what the roof is made of and how it is detailed.
If you let a flat or house near Custom House station, finding the cause of a leak fast keeps a tenant’s home dry and the work focused. Trees in and around Thames Barrier Park shed leaves that can end up in nearby gutters, and blocked gutters overflow and soak walls. For businesses in and around places like Gallions Reach Shopping Park, water through a ceiling can damage stock and close a sales floor, so the source needs finding fast.
Custom House is about 1 mile south of Canning Town, in Greater London. Roofs in Custom House get the same thorough look as anywhere else in Greater London. Our Greater London coverage includes Custom House.
All of E16 and E13 is covered for storm damage roof reports. If you need a storm damage roof report at a property on Tree Road, Ethel Road and Booth Road or anywhere close by, we can help. Custom House is on the A1020, which makes it simple to reach. Close by, we survey roofs in West Silvertown (1 mile south-west), Silvertown (1 mile south), Canning Town (1 mile north), Royal Docks (1 mile east) and Limmo Peninsula (1 mile west). We also work in nearby towns such as London (5 miles west), City of Westminster (8 miles west), Marylebone (8 miles west), Kensington (10 miles west), St Pancras (6 miles west) and Shoreditch (5 miles west).
Near you in Custom House
Typical jobs here are in homes near Thames Barrier Park, The Royal Docks Community School and Royal Docks Academy. There’s a railway station in Custom House itself: Custom House station. Nearby you will also find Gallions Reach Shopping Park (2.2 miles east) and Charlton Athletic Museum (1.5 miles south). For a walk, there is Gilbert's Pit and Tower Hill.