Kent · London and the South East
Hazel Street Storm Damage Roof Report
Storm damage roof reports across Hazel Street, backed by more than 20 years’ experience. Every survey ends with a written report and photos.
- Slipped or missing slates or tiles
- Flashings pulled away from walls or stacks
- Roofs hit by falling trees
Storm damage roof report in Hazel Street
The Financial Ombudsman asks three questions when it looks at storm complaints: were there storm conditions on or around the date, is the damage consistent with a storm, and was the storm the main cause. We record what the roof shows about the damage and its likely cause. You or your insurer can check the weather for the date. Typical surveys look at damaged pots on the stack and lifted or missing ridge and hip tiles, across flashings, flat roofs and ridges and hips.
Many homes in small places like Hazel Street face open ground, where storms hit ridges, verges and chimneys hardest. Damp in old stone, brick or timber walls is slow to dry out, which makes finding the cause quickly worthwhile. A written record also helps if you need to explain it to anyone else.
You can share the report with anyone who needs it: your solicitor, the seller, your insurer, a roofer or the building’s managing agent.
- Location
- Hazel Street (TN12)
- Region
- Kent
- Cost
- From £150 inc. VAT
- Your report
- A written report with photos, by email
- Survey days
- Monday to Sunday, daytime
- Insurance
- PI and public liability insurance
- Telephone
- 07833 053749
- Page updated
- 27 October 2026
Why get it checked now?
It helps to get a record soon after the storm, while the damage is fresh. Further storms and quick fixes can make the picture less clear. Matching old materials, like handmade tiles or stone slates, can take time to source. That’s one more reason to find defects before they become urgent.
Prices quoted always include VAT, and the written report is part of the package. Our price is from £150, including VAT. Where your roof sits in the range depends on its size, height and access.
What you get with us
- PI and public liability insurance
- Drone flown under a CAA Flyer ID and Operator ID
- Over 5,000 surveys carried out
- Customer satisfaction of 98%
Take a look at our cost guide or what we found on two real jobs.
Places near Hazel Street
More services for Hazel Street
Hazel Street questions
How do I find out if my home in Hazel Street is listed?
For listing, use Historic England’s list; for conservation areas, ask the council. It matters most if you are planning to re-roof in a different material.
Will you come out to Hazel Street?
We do. A small place gets exactly the same survey as a big one, with the route planned beforehand.
Is it the same as a RICS Level 2 or Level 3 survey?
No. Our survey looks at the roof, not the whole building. For the rest of the building, a RICS home survey is a separate job.
Will my insurer pay out if I get a storm damage report?
We cannot say whether a claim will be paid. The decision rests with your insurer and its policy. Our report gives you an independent record of the damage and its likely cause.
How long is the visit?
It normally takes about 1–2 hours for most homes, depending on how much of the roof was hit. You will then get the report by email, on the timescale of your package.
Is wear and tear covered by insurance?
Wear and tear is normally excluded from home insurance. Our report records storm damage and any older wear we see, so it is clear what we found. How the policy applies is up to your insurer.
Do I need to be at home?
Not always. If we only need the outside, we can agree that in advance, but the loft and any rooms with damp need someone to let us in.
What we look for on each type of roof
Slate roofs
Slates often outlast the nails that hold them. We look at whether slipped slates suggest storm damage, older wear or both.
Ridge and hip tiles
Worn mortar under ridge tiles can let them lift in a storm. Our report says whether it looks freshly damaged or worn over time.
What we are asked to look at in Hazel Street
A storm often finds a roof’s existing weak spots. Nail fatigue, eroded ridge mortar and tired flashings can all fail in high winds. Our report notes both the storm damage and any older wear.
Here are some of the things we see often:
- Lead lifted at abutments
- Damaged ridges and hips
- Slates and tiles blown off the roof
- Stains appearing after strong winds
If you let a flat or house near Paddock Wood station, tracing a leak quickly matters when a tenant is living with it.
Choosing a roof surveyor
- Whether they hold professional indemnity and public liability insurance
- Which limits apply to the survey
- Whether you can ask questions once you have the report
- Their track record with similar roofs
The survey, step by step
We look at the roof from outside and, where it’s relevant and there’s safe access, from inside the roof space too. Inside, we look for staining, damp, gaps and signs of movement. All in, the survey normally takes an hour or two at a typical home, and longer for a large or complex roof. In a small place like Hazel Street, access is normally the main thing to plan. Let us know about outbuildings, past repairs and any leaks you’ve noticed. Visits can be on weekdays, Saturdays or Sundays.
- You let us know when the storm was and what damage you’ve seen.
- We inspect the roof from safe viewpoints and from the loft where there’s access.
- Each area of damage is photographed and described.
- We look at whether the damage fits storm damage, older wear or both.
- You get a written report you can pass to your insurer.
Before the survey
- Make sure we can get to the back of the property
- For flats, check roof access has been agreed
- Buyers: confirm access with the estate agent or seller
Booking a survey
Not sure which survey you need? It is easiest to ring 07833 053749 or drop us an email and describe the roof and what’s worrying you. We will explain the options and the price.
Advice
What a storm damage roof report doesn’t cover
A survey is a careful look at the roof, but it can’t do everything. The main limits are:
- What your policy covers, which depends on its wording
- Whether your insurer will pay the claim
- A price for the repairs
If you’re not sure which survey you need, ring 07833 053749 or use the contact form and we’ll give you a straight answer before you book. The full list of what we check.
Roofs we survey in Hazel Street
- Flashings
- Ridges and hips
- Gutters and fascias
- Chimney stacks
- Flat roofs
- Slate and tile slopes
Storm damage roof reports in Hazel Street: local notes
Across Kent, older roofs are often handmade clay or peg tiles, and tile-hanging on upper walls is a familiar sight. Oast houses and timber-framed Wealden hall houses are part of the county’s older buildings too. The covering and its details give the first clues when tracing where water is coming from. Scotney Castle, about 2.7 miles south, is one of the historic houses in the wider area around Hazel Street. Older roofs in the wider area can hide decades of patch repairs, so the detail matters, and a listed home or one in a conservation area may need consent for changes of material.
Take a building like Horsmonden Primary School: water through a big roof can travel a long way before it drips, so the search covers more than the obvious spot. For an older house near a landmark such as Church of St Margaret, leaks on older roofs often start at lead flashings, valleys or around old chimney stacks.
Hazel Street is about 7 miles east of Royal Tunbridge Wells, in Kent. We survey roofs in Hazel Street and the rest of Kent, as part of our work across London and South East England. We cover towns and villages across Kent, from the larger towns to small villages. Maidstone is in our area too.
Every address in TN12 is covered for storm damage roof reports. That includes homes and businesses on Lamberhurst Road and Spelmonden Road and the roads around them. If you are just outside Hazel Street, we cover Horsmonden (1 mile north-east), Smallbridge (1 mile south-east), Capel Cross (1 mile east), Broad Ford (1 mile east) and Palmer's Green (2 miles north). We also work in nearby towns like Maidstone (10 miles north-east), Sevenoaks (15 miles north-west), Royal Tunbridge Wells (7 miles west), Tonbridge (8 miles north-west), Kings Hill (10 miles north) and Foley Park (11 miles north-east).
Near you in Hazel Street
We work in homes and buildings around The Gun And Spitroast Public House And Rear Courtyard. For rail, the closest station is Paddock Wood station, roughly 3.9 miles north of the centre. Other landmarks nearby include Old Scotney Castle (2.7 miles south) and Tunbridge Wells Hospital (5.1 miles west). For a walk, there is Bewl Water.
What affects the price in Hazel Street
Survey packages start from £150, inc. VAT. What you pay for your roof depends on:
- If the survey needs thermal imaging or a drone
- The size of the roof
- The shape of the roof and its details
- The type of building, from a house to a block or an office
All our prices include VAT. Prices start from £150, including VAT. We confirm the price for your survey before booking.
What we need to know
A few details help us point you to the right survey and price. When you contact us, it helps to mention:
- Your postcode, so we can check access and travel
- Dates you are working to, such as exchange
- What made you get in touch
- Pictures of the roof from a safe spot, if you have them
Booking is simple: just phone 07833 053749 or drop us an email and give us a few details about the property and we will explain which survey suits. We confirm the price before anything is booked.