Kent · London and the South East
Storm Damage Roof Report in Maidstone
An independent record of roof damage after a storm for Maidstone, from an experienced roof surveyor. Every survey comes with a written report and photos.
- Water coming in after the storm
- Damaged flat roof membrane
- Slipped or missing slates or tiles
Before and after the survey
Some practical points come up on survey after survey. They’re worth knowing whatever the roof:
- Photograph damage inside the house too
- Keep receipts for any emergency work
- Tell your insurer about the damage promptly
- Do not go onto the roof to take pictures
If a claim is declined and you disagree, the first step is a complaint to the insurer. If that does not resolve it, the Financial Ombudsman Service may be able to help.
Store invoices and reports for any roof work. They can help show the roof was looked after.
Storm damage roof report in Maidstone: what you get
The Financial Ombudsman looks at three things when it considers a storm damage complaint: were there storm conditions on or around the date, is the damage consistent with a storm, and was the storm the main cause. We record what the roof shows about the damage and its likely cause. Weather records for the date are for you or your insurer to check. We are often asked to look into holes or cracks caused by debris and damaged gutters and fascias, across flashings, chimney stacks and flat roofs.
In a place like Maidstone, a good many buildings have flat roofs, from shops and offices to blocks of flats and extensions. Flat roofs leak at upstands, outlets, splits and blisters, and water can travel under the covering before it drips. Finding the entry point takes patience as well as moisture readings. The usual signs are ponding, blisters and splits in the covering.
Report times depend on the survey you book: the Basic Survey within 48 hours, the Standard Survey in 24 to 48 hours and the Premium Survey on the same day.
- Location
- Maidstone (ME15, ME16, ME14, ME17)
- Region
- Kent
- Price
- From £150 inc. VAT
- Reports
- A written report with photos, by email
- When we survey
- Weekdays and weekends
- Insurance
- Professional indemnity and public liability
- Phone
- 07833 053749
- Last updated
- 27 October 2026
Landlord and commercial surveys in Maidstone
We survey roofs for landlords and agents as well as homeowners. The report gives you a dated record of the roof, with photographs, useful for planning maintenance.
Shared roofs need a little more planning: access has to be agreed with whoever owns or manages the building. Mention it when you contact us and we’ll plan the survey around it.
Nearby places to Maidstone
Other services in Maidstone
How it works
A survey visit follows a simple order: we hear what you’ve seen, inspect the roof from every safe vantage point, take photos as we go and make notes for the report. Most visits take about one to two hours for a house; commercial roofs usually need 3–4 hours. Town-centre streets in Maidstone can mean pay-and-display or permit parking, so a word about where to park saves time. Inside, the loft and any room with a stain are the places we will want to see. Outside, the roof is viewed from every point that is safe.
- First you give us the date of the storm and what you’ve noticed, inside and out.
- The roof is looked at from ground level, from windows and from the loft space where it is safe.
- The damage is recorded with photographs, area by area.
- We look at whether the damage fits storm damage, older wear or both.
- You get a written report you can pass to your insurer.
How to prepare
- Note where any stains or damp appear
- Leave a clear route to the loft
- Jot down any questions you want answered
Getting a price
If you have photos of the roof, send them over. Pictures from ground level or a window are fine; never climb up to get a better view. To send them or to book, call 07833 053749 or email us.
Related advice
FAQs for Maidstone
Do you cover Maidstone?
Yes, Maidstone is within the area we cover. We cover the whole of London and South East England. Just ring 07833 053749 or use the contact form and let us know about the property, and we will talk through which survey suits.
How should I get ready for a visit in Maidstone?
Very little. Unlock side gates, keep pets in another room and dig out any invoices from past roof work, and the visit in Maidstone can get straight on.
Can you survey at the weekend?
Surveys run seven days a week. To arrange a date, call 07833 053749 or drop us an email.
Will you fly a drone over my roof?
Yes, where it is applicable. Our sub-250g drone is flown by a CAA-registered operator with a Flyer ID and Operator ID, and the airspace and weather are checked before every flight.
Do you look in the roof space?
If there is a loft and safe access to it, yes. The roof space can show things the outside can’t, such as damp timbers, staining or daylight.
Do you survey roofs on blocks of flats?
Yes, if the building owner or managing agent agrees access. We check the parts we’re given access to.
Can you tell me if my claim will be paid?
The decision is your insurer’s, not ours. Our report records what is damaged, with photos, and the likely cause, which you can pass to your insurer.
Maidstone roofs and the weather
Older houses across Kent frequently have handmade clay or peg tiles, and many have tile-hung walls. Oast houses and timber-framed Wealden hall houses are part of the county’s older buildings too. Where water gets in depends a good deal on what the roof is made of and how it is detailed. Historic houses such as Stoneacre, about 2.4 miles south-east, show how far back building in the area around Maidstone goes. If your house is among the older ones, expect a mix of original materials and later repairs on the roof, and a listed home or one in a conservation area may need consent for changes of material.
If you live in an older home near St Philip's Church, water on an older roof tends to find its way in at the lead, the valleys or the chimney. For site and facilities teams at buildings such as South Borough Primary School, on a building that size, finding the source of a drip means looking well beyond the stain.
Maidstone is about 31 miles south-east of London, in Kent. We survey roofs in Maidstone and the surrounding area as part of our work across London and South East England. We cover towns and villages across Kent, from the larger towns to small villages.
Here we cover the ME15, ME16, ME14 and ME17 postcode area for storm damage roof reports. You will find streets such as Square Hill Road, Arundel Square and Square Hill. Maidstone is on the A20 and A26, so it’s easy for us to get to. We also cover the places around Maidstone: Tovil (1 mile west), Foley Park (1 mile north), Shepway (1 mile south-east), Penenden Heath (1 mile north) and Weavering (1 mile east). Larger places within reach include Sittingbourne (10 miles north-east), Sevenoaks (15 miles west), Royal Tunbridge Wells (14 miles south-west), Gravesend (13 miles north-west), Tonbridge (12 miles south-west) and Northfleet (14 miles north-west). As one of the bigger places in Kent, Maidstone has homes, rented property and businesses of every kind.
Around Maidstone
Locally, jobs take us to homes and businesses close to St Augustine Academy, River Len LNR and Maidstone Grammar School and the streets around them. The nearest railway station is Maidstone West station, roughly 0.6 miles north-west. Well-known places in the area include Maidstone Carriage Museum (within half a mile north-west) and Oakwood Hospital (1.8 miles west). Green spaces nearby include Burham Down and Boxley Hills.
What we look for on each type of roof
Slate roofs
Slates often outlast the nails that hold them. The report records whether slipped slates look like storm damage or older wear.
Lead flashings
Lifted flashings let rain run behind them into the roof. The report records the flashing and any damp inside.
Should I look at the roof myself first?
It helps to keep a record: when leaks happen, ground-level photos and any past roof work. Send it with your enquiry, as it helps us focus the survey.
The one thing to avoid is getting up close. Roofs are fragile and slippery. That part is for a survey.
What we’re asked to look at in Maidstone
Some people book because a claim has been questioned. You get an independent record of what the roof shows. We can’t say whether the decision will change.
It is worth booking a survey if you’ve seen:
- Flat roof edges peeled back
- Broken or displaced guttering
- Slates and tiles blown off the roof
- New damp or leaks inside
If you live near a park such as River Len LNR, or anywhere with mature trees, autumn leaves can block gutters and valleys, so outlets and downpipes are worth watching.
Questions to ask before booking
- Whether the price includes VAT
- Do they have a CAA Flyer ID and Operator ID for drone work?
- What they will not be able to tell you
- Their track record with similar roofs