Kent · London and the South East
Donkey Street Storm Damage Roof Report
We carry out storm damage roof reports in Donkey Street and the rest of Kent. We survey seven days a week.
- Gaps where slates or tiles have gone
- Loose or broken chimney pots and cowls
- Flat roof edges peeled back
Why it’s worth a survey now in Donkey Street
Damage left open lets in more rain. Further water damage can blur what the storm actually did. Emergency temporary protection should be arranged with a roofer. Where a roof is exposed, as many are in small places like Donkey Street, driving rain gets into any weakness, and older walls, once damp, take a long time to dry.
There are three survey packages: Basic from £150, Standard from £250 and Premium from £400, with VAT included. What your roof costs depends on its size, access and what you want to find out.
Why us?
- Clear package prices, including VAT
- Photos and a written report every time
- 98% customer satisfaction
- Over 5,000 surveys carried out
Take a look at our cost guide or what we found on two real jobs.
How a storm damage roof report works in Donkey Street
We inspect the roof from wherever it can safely be seen: the ground, windows and vantage points, the loft where there is access, and the roof itself where that’s safe. We photograph and describe each area of damage. If part of the roof cannot be seen, the report says so. You get a written report with photos to give to your insurer. Typical surveys look at damaged gutters and fascias and slates and tiles blown off the roof, on flashings, slate and tile slopes and chimney stacks.
Somewhere as small as Donkey Street, older roofs have often been repaired many times. That makes it hard to tell new damage from old wear, and the difference matters, particularly to an insurer. The report says what was seen and what it points to. Damp in old walls and timbers is slow to dry, so the sooner the cause is found the better.
What you get is a clear record of the roof on the day we saw it. It’s useful right away, and a good reference for later, for example when you want to check whether anything has changed.
- Location
- Donkey Street (TN29)
- Region
- Kent
- Price
- From £150 inc. VAT
- Reports
- Written, with photos, emailed to you
- Survey days
- Monday to Sunday, daytime
- Insurance
- PI and public liability insurance
- Telephone
- 07833 053749
- Page updated
- 27 October 2026
What we cannot see
Our findings are based on what we can see safely on the day, so there are some things a survey cannot cover:
- Estimates of repair costs
- Negotiating a claim settlement
- What’s beneath slates, tiles or membranes
If in doubt, phone 07833 053749 or drop us an email and we’ll recommend the right survey. What a survey covers and does not.
What this survey covers
- Slate and tile slopes
- Flat roofs
- Chimney stacks
- Ridges and hips
- Flashings
- Gutters and fascias
Tips from our surveys
A few practical points come up again and again on our surveys. They apply to most roofs:
- Keep fallen slates or tiles as evidence if safe
- Take photos of stains and damp inside
- Note the date and time you first saw the damage
- Look at what your policy says about wear and tear
You get the report by email and pass it to your insurer yourself. It is your record to use.
Have overhanging branches looked at by a tree surgeon. They can damage the roof in high winds.
For landlords and managing agents
We also survey roofs for businesses and commercial landlords, including offices, shops and units. Larger roofs take longer, and they’re priced for the size.
Letting agents and landlords in Donkey Street book surveys as well as householders. The report gives you a dated record of the roof, with photographs, useful for planning maintenance.
Also near Donkey Street
What else we do in Donkey Street
What a survey costs
What a survey costs depends on the time and equipment it needs. That comes down to:
- Any need for thermal images or a drone flight
- Whether you choose the Basic, Standard or Premium Survey
- The roof’s overall size
- How many separate roofs there are, such as extensions, dormers and garages
Storm damage roof report starts from £150, including VAT. The final price depends on the size and height of the roof, how it can be seen safely and which survey you book.
What we need to know
These details help when you get in touch:
- Any photos you have, taken from ground level or a window
- What’s prompted the survey
- Anything about access we should know
- Your timetable, such as an exchange date
A quick phone call is typically the easiest start: call 07833 053749 or drop us an email, and we’ll ask about the building and what you need. The price is agreed before a date is set.
Questions from Donkey Street
Do roofs near the sea, like those around Donkey Street, take more of a battering?
Places near the sea get more wind and more salt in the air than inland, and both are hard on roofs. Salt corrodes metal fixings and flashings, and wind lifts loose slates, tiles and ridge pieces.
Do you cover smaller places like Donkey Street?
Yes, Donkey Street is covered. We cover the whole of London and South East England, and smaller places are part of that. The journey is planned ahead, so it is useful to know about access.
Do you act for me with my insurer?
No. We aren’t loss adjusters and do not act for you with the insurer. We give you an independent report of the damage for you to send to your insurer.
How much is a storm damage roof report?
A storm damage report starts from £150. Commercial and larger roofs are quoted on size. The report does not include repair costs.
Do I have to be there for the survey?
Someone needs to let us in if we are looking inside or in the loft. We’ll talk about access when booking.
Can I check the roof after a storm?
Only from ground level or from windows. Do not use a ladder or go onto the roof. With binoculars, you can see a lot from the ground and we will inspect the rest from safe positions.
What if my insurer declines the claim?
Raise it with your insurer first. The Financial Ombudsman Service may look at it if that does not resolve it. The Ombudsman asks about storm conditions, whether the damage is consistent with a storm and whether the storm was the main cause.
What happens on the day
You don’t need to do much on the day. Show us any stains, drips or problem areas you know about, and we will take it from there. A typical survey takes roughly 1–2 hours at a house, and longer if the damage is spread across a large roof. Older roofs in small places like Donkey Street can have low, tight loft spaces, so it helps to know whether there’s a loft hatch and how easy it is to reach. Only areas that can be reached safely are inspected.
- We start with the details: when the storm hit and what damage you can see.
- We inspect the roof from safe viewpoints and from the loft where there’s access.
- We photograph and record every area of damage we can see.
- We note the likely cause, including any signs of wear that were there before the storm.
- The findings are written up with photographs for you to share with your insurer.
Before the survey
- If it isn’t your property yet, arrange access through the agent
- Have any paperwork from past roof work to hand
- Have keys ready for side gates, garages or roof access doors
Getting a price
You can call us seven days a week, including Saturdays and Sundays. To book or ask a question, phone 07833 053749 or email us.
Related advice
Donkey Street roofs and the weather
Donkey Street is within about 2 miles of the coast, and places near the sea get more salt in the air and more wind than inland. Strong wind lifts anything already loose, and driving rain gets in wherever it can, while salt slowly corrodes metal fixings and flashings. Across Kent, older roofs are often handmade clay or peg tiles, and tile-hanging on upper walls is a familiar sight. Oast houses and timber-framed Wealden hall houses are part of the county’s older buildings too. Each of these roof types has its own typical places for water to get in.
The streets around a church such as Church of All Saints are frequently among the oldest in a place, and if you own one of the older houses nearby, the leak may come from a chimney, a valley or tired lead rather than the covering itself. Historic houses like Westenhanger Castle, about 3.2 miles north, show how far back building around Donkey Street goes. On older roofs nearby, leaks often trace back to lead flashings, valleys and gutters. If you own a rental within reach of Westenhanger station, a tenant living with a leak needs the cause found, not just the stain painted over.
Donkey Street is about 4 miles south-west of Hythe, in Kent. We provide storm damage roof reports for homeowners, landlords and businesses in Donkey Street and nearby. Our Kent coverage includes Donkey Street. For surveys nearby, see our Canterbury page.
Every address in TN29 is within our area for storm damage roof reports. Nearby, we also carry out storm damage roof reports in Dymchurch (1 mile south), West Hythe (2 miles north-east), Lympne (2 miles north-east), Palmarsh (2 miles north-east) and Berwick (2 miles north-east). We also work in nearby towns like Ashford (9 miles north-west), Dover (14 miles north-east), Folkestone (7 miles east), Hythe (4 miles north-east), Tower Hamlets (14 miles north-east) and Hawkinge (8 miles north-east).
What’s near Donkey Street
In Donkey Street, that means homes and buildings near The Shepherd And Crook Public House and the streets around them. Donkey Street’s nearest station is Westenhanger station, roughly 3.4 miles north-east. A little further out are Lympne Castle (1.7 miles north-east) and Hythe Museum (3.6 miles east). Not far away are Tolsford Hill.