Surrey · London and the South East
Storm damage roof report in Merstham, Surrey
An independent record of roof damage after a storm across Merstham, using drones and thermal imaging where applicable. Call or email for a price.
- Damaged flat roof membrane
- Damaged pots on the stack
- Loose or torn flashings
About our storm damage roof report in Merstham
The Financial Ombudsman looks at three things when it considers a storm damage complaint: were there storm conditions on or around the date, is the damage consistent with a storm, and was the storm the main cause. Our report focuses on the second and third points. Weather records for the date are for you or your insurer to check. Typical surveys look at broken or displaced guttering and holes or cracks caused by debris, across chimney stacks, ridges and hips and flashings.
Roofs in small places like Merstham often stand in the open, where storms hit ridges, verges and chimneys hardest. Damp in old stone, brick or timber walls is slow to dry out, which makes finding the cause quickly worthwhile. A record with photos is useful if you need to show the damage to anyone else.
Every survey ends with a written report, with photos, emailed to you. It explains the condition of the roof, the defects we found and what we recommend.
- Where
- Merstham (RH1)
- Wider area
- Surrey
- Prices
- From £150 inc. VAT
- Report
- A written report with photos, by email
- Appointments
- Monday to Sunday, daytime
- Insured
- Professional indemnity and public liability
- Telephone
- 07833 053749
- Last updated
- 27 October 2026
The survey, step by step
Once we’ve finished looking, we write up our findings in a report with photos. As for time on site, it typically takes about one to two hours on an ordinary house, with bigger or more complicated roofs taking longer. Older roofs in small places like Merstham can have low, tight loft spaces, so tell us about the loft hatch and any ladder. Only areas that can be reached safely are inspected.
- First we go through when the storm hit and what you’ve noticed.
- We check the roof from wherever it’s safe.
- We record and photograph the damage.
- We note the likely cause and any signs of older wear.
- We send you the report by email for your insurer.
Before the survey
- Buyers: confirm access with the estate agent or seller
- Show us where any leaks or stains appear
- If the roof is shared, arrange access with whoever manages the building
Getting a price
We survey roofs on any day of the week. To arrange a day that suits you, call 07833 053749 or email us.
Advice
When you need someone else
We only report what can safely be seen on the day, so there are some things a survey cannot cover:
- The work of a loss adjuster appointed by your insurer
- How your policy defines a storm
- Repair costs or quotes for the work
Not sure which survey suits your roof? You can phone 07833 053749 or drop us an email and we will tell you before booking. What a survey covers and does not.
Roof types and parts we check
- Gutters and fascias
- Chimney stacks
- Flashings
- Flat roofs
- Ridges and hips
- Slate and tile slopes
Prices for storm damage roof reports in Merstham
What a survey costs depends on the time and equipment it needs. The main factors are:
- The type of building, from a house to a block or an office
- Height and safe access
- How complicated the roof is, with its valleys, chimneys and parapets
- The use of thermal imaging or a drone
A small, low roof with good viewpoints takes less time than a tall, complicated one, and the package matters as well. We’ll give you the figure before anything is booked.
What we need to know
If you can, have these to hand when you get in touch:
- The reason for the survey, such as buying, a leak or storm damage
- Your postcode, so we can check access and travel
- Access details, such as a loft hatch or a shared roof
- When you need the report by
Once you know what you need, phone 07833 053749 or email us. From there it’s a case of choosing a package, agreeing the price and fixing a day, weekday or weekend.
Also near Merstham
Also in Merstham
Leaks and storm damage in Merstham
Listing and conservation areas can both shape what roof work is allowed on an older home. The council is the place to check, along with Historic England’s list. Many older homes in Surrey have handmade clay tiles and tile-hung upper walls. Some old buildings in Surrey and Sussex have Horsham stone slab roofs. Different coverings let water in at different points, which shapes where the search starts.
Take a building like Merstham Primary School: tracing a leak on a big roof starts with where the water appears and works back. Landlords with a home close to Merstham station may find that tracing a leak quickly matters when a tenant is living with it. If you live in an older home near Church of St Katharine, the leak may come from a chimney, a valley or tired lead rather than the covering itself.
Merstham is about 2 miles north of Redhill, in Surrey. Wherever you are in Merstham, we can carry out storm damage roof reports at your property, on a weekday, Saturday or Sunday. We cover towns and villages across Surrey, from the larger towns to small villages. We also survey roofs in Crawley.
Storm damage roof reports in RH1 are booked the same way as anywhere else. We offer storm damage roof reports to properties on London Road North, Shepherd's Hill and Church Hill and the roads around them. Nearby, we also carry out storm damage roof reports in South Merstham (1 mile south), Gatton (1 mile south-west), Holmethorpe (1 mile south), Hooley (2 miles north) and Netherne on-the-Hill (2 miles north). Larger places within reach include Epsom (7 miles north-west), Horley (6 miles south), Ewell (7 miles north-west), Reigate (3 miles south-west), Walton-on-Thames (14 miles north-west) and Caterham (3 miles north-east).
Near you in Merstham
Around Merstham, our work takes us to homes and buildings near Merstham Park School, Nutfield Marshes and East Surrey College. The nearest railway station is Merstham station, roughly 0.5 miles south. Other landmarks nearby include Surrey Fire Museum (2.8 miles south-west) and Bletchingley Castle (2.8 miles south-east). The countryside around Merstham includes South London Downs National Nature Reserve and Colley Hill.
Merstham questions
Does a conservation area affect roof work in Merstham?
Historic England’s list shows listed buildings, and the local council can tell you about conservation areas. If a home is listed, changes that affect its special interest need listed building consent, and in a conservation area re-roofing in different materials may need permission.
Do you cover smaller places like Merstham?
Yes. Merstham is within the area we cover, which takes in towns, villages and rural addresses. Our area covers London and South East England. Let us know about access, parking and anything unusual about getting there when booking.
What do I do if water is coming in?
Emergency cover over a damaged roof should be arranged with a roofer. Take photos from ground level first if it’s safe. Keep receipts for any emergency work.
Will you walk on the roof?
Only if it’s safe. We inspect whatever is safely visible: from ground level, from windows, from inside the roof space, from the roof where it’s safe and by drone where it applies. The report says if anything couldn’t be seen.
Which days do you carry out surveys?
We survey seven days a week: Monday to Friday, Saturdays and Sundays. Tell us which days suit you as you book.
Can you tell me if my roof has asbestos?
No. We don’t sample or test for asbestos. The report may flag materials that could contain asbestos on buildings built or refurbished before 2000, with a recommendation to have a specialist asbestos surveyor check before it is disturbed.
What if my insurer declines the claim?
Start by complaining to the insurer. If it is not resolved, the Financial Ombudsman Service may be able to help. The Ombudsman looks at whether there were storm conditions, whether the damage fits a storm and whether the storm was the main cause.
Rented homes, blocks and businesses
Shared roofs need a little more planning: access has to be agreed with whoever owns or manages the building. Let us know about it as you book and we will plan the survey around it.
Landlords, agents and building managers in Merstham and across Surrey can book any of our surveys. For a price for a let property or a block, ring 07833 053749 or drop us an email.
Why get it checked now?
The sooner the damage is recorded, the clearer the evidence. Later weather and temporary repairs can make it harder to see what happened. Where a roof is exposed, as many are in small places like Merstham, driving rain gets into any weakness, and damp in older walls is slow to dry out.
Prices quoted always include VAT, and the written report is part of the package. Our price is from £150, including VAT. Where your roof sits in the range depends on its size, height and access.
What you get with us
- 98% customer satisfaction
- Packages from £150, inc. VAT
- Thermal imaging and drone inspection where they help
- Professional indemnity and public liability insurance
Roof by roof
Slate roofs
Slates can slip or blow off in a storm, especially where the nails have corroded. Our report notes moved slates and any sign of older corrosion.
Ridge and hip tiles
Worn mortar under ridge tiles can let them lift in a storm. Our report says whether it looks freshly damaged or worn over time.