Greater London · London and the South East
Storm damage roof report in Richmond, Greater London
Storm damage roof reports in Richmond, with over 20 years’ experience behind it. You get a clear report with photos.
- Ridge tiles that have come loose
- Damaged pots on the stack
- Lead lifted at abutments
Storm damage roof reports for homes and businesses in Richmond
We inspect the roof from wherever it can safely be seen: from the ground, from windows and higher points, from the roof space and from the roof where it is safe. We photograph and describe each area of damage. If part of the roof can’t be seen, the report says so. You get a photo-illustrated written report to give to your insurer. Common reasons to book are water coming in after the storm and holes or cracks caused by debris, across chimney stacks, flashings and gutters and fascias.
Many London homes are well over a century old and their roofs have been patched more than once, so a new leak can be the latest sign of wear rather than a single event. Telling wear from a one-off event matters, because insurers typically exclude wear and tear. A careful look in Richmond tells the two apart where the evidence allows. Photos and a written account give you something specific to show an insurer, a landlord or a roofer.
The Standard Survey adds moisture detection, a structural check and a follow-up consultation. The Premium Survey adds thermal imaging, drone inspection where applicable, structural analysis and an in-person consultation.
- Place
- Richmond (TW9, TW1, TW10)
- Region
- Greater London
- Prices
- From £150 inc. VAT
- Reports
- Emailed report with photos and recommendations
- Survey days
- Monday to Sunday, daytime
- Insured
- Professional indemnity and public liability
- Telephone
- 07833 053749
- Last updated
- 27 October 2026
Common questions in Richmond
Do you carry out roof surveys in Richmond?
We do. Every survey there gets the same written report with photos, and visits run on weekdays and weekends.
Is parking a problem for a survey in Richmond?
Sometimes, yes. Where there are permit zones, a visitor permit or nearby pay-and-display bay works well.
What if my insurer declines the claim?
The first step is a complaint to your insurer. If you are still unhappy, you may be able to take it to the Financial Ombudsman Service. Our report gives you an independent record of the roof, but we can’t say how it will turn out.
How should I record storm damage myself?
Stay off the roof. Take photos from the ground or from windows. Note the date and time, and photograph any damage inside.
I live in a flat. Can you survey the roof?
Yes, as long as access is agreed. Roofs over flats are often shared, so the freeholder or managing agent needs to agree access. We inspect only the parts we are allowed to reach.
How long does the survey take?
Most surveys take roughly 1–2 hours for most homes, depending on how much of the roof was hit. The report follows by email.
Is it the same as a RICS Level 2 or Level 3 survey?
No. This is a survey of the roof only, and it isn’t a RICS Level 2 or Level 3 survey. Many buyers have both.
Storm damage roof reports around Richmond
In outer London, interwar semis with hipped, tiled roofs sit alongside older slate-roofed terraces. On a semi of that age, the small roofs over the bays, the hip tiles and any later dormer each need their own look. Where water gets in depends a good deal on what the roof is made of and how it’s detailed. About 1 mile south lies Pembroke Lodge, a reminder of how long the area around Richmond has been built on. On older houses around here, roofs frequently carry the marks of earlier repairs, from replaced slates to new lead, and a listed home or one in a conservation area may need consent for changes of material.
If you live near a park such as Terrace and Buccleuch Gardens, or anywhere with mature trees, autumn leaves can block gutters and valleys. Shop and office owners around Treaty Centre may find that finding where water is getting in quickly keeps disruption down.
Richmond is about 5 miles south-west of Kensington, in Greater London. Whether the building in Richmond is a house, a flat or a commercial unit, the roof can be surveyed on a weekday or at the weekend. Richmond is one of the places in Greater London we cover. For surveys nearby, see our London page.
All of TW9, TW1 and TW10 is within our area for storm damage roof reports. Streets in the area include Kew Road, Dee Road and Park Road. If you’re just outside Richmond, we cover Petersham (1 mile south), St Margarets (1 mile west), Eel Pie Island (1 mile south-west), Ham (1 mile south) and Isleworth (2 miles north-west). We also work in nearby towns such as London (9 miles east), City of Westminster (8 miles north-east), Marylebone (8 miles north-east), Kensington (5 miles north-east), St Pancras (9 miles north-east) and Shoreditch (11 miles north-east).
Near you in Richmond
We work in homes and buildings around The Victoria pub, Christ's Church of England Comprehensive Secondary School and Terrace and Buccleuch Gardens and the streets around them. The nearest railway station is Richmond station, roughly 0.5 miles north of the centre. Well-known places in the area include Eel Pie Island Museum (1.2 miles south-west) and South Middlesex Hospital (1.6 miles west). For a walk, there is Richmond Hill and Ham Lands.
What we look for on each type of roof
Clay and concrete tiles
Strong gusts can lift and break tiles. We record which are damaged and where.
Lead flashings
Lifted flashings let rain run behind them into the roof. The report records the flashing and any damp inside.
Tips that help
You do not need to be a roofer to help. Here’s what helps most:
- Get a roofer to make the roof safe if needed
- Check your policy for how to report damage
- Write down when the storm hit and when you noticed damage
- Hold on to fallen pieces of the roof where you can
You get the report by email and pass it to your insurer yourself. We don’t deal with the insurer on your behalf.
Keep records of roof work and surveys. They help show the roof was in good order before a storm.
How the survey works
We work from the outside in: first the slopes, edges and gutters from every safe viewpoint, then the roof space where it can be reached. All told, expect between one and two hours at a house, and longer if the damage is spread across a large roof. London terraces rarely offer a view of the whole roof from one spot, so in Richmond we work round the house, using the street, the windows, the loft and any safe vantage point behind it. Shared stairs or a basement flat? Let us know who holds the keys.
- First we go through when the storm hit and what you’ve noticed.
- We check the roof from wherever it is safe.
- We record and photograph the damage.
- The report notes whether the damage fits a storm, older wear or both.
- We send you the report by email for your insurer.
Before we arrive
- Check we can get to the back of the property
- If the roof is shared, arrange access with whoever manages the building
- Let us know about parking near the property
Getting a price
Most bookings start with a short call: call 07833 053749 or drop us an email and we will ask a few questions about the roof. You will have a price before anything is arranged.
Read more
How we price storm damage roof reports
All our prices include VAT. The things that change the price are:
- The number of roofs, including extensions and garages
- The height of the building and how the roof can be seen safely
- Commercial roofs and larger buildings
- Whether you choose the Basic, Standard or Premium Survey
Prices start from £150, including VAT. The final price depends on how big and how high the roof is, access and which survey you book.
Getting in touch
We will normally ask about:
- The type of building and roof, such as pitched or flat
- The property’s address and postcode
- What’s prompted the survey
- Any stains, drips or damp patches you’ve seen indoors
Buyers should book once an offer has been accepted, so there’s time to use the report before exchange. Otherwise, simply ring 07833 053749 or drop us an email whenever suits you.
Do you need a storm damage roof report in Richmond?
Others book after an insurer has queried a claim. You get an independent record of what the roof shows. We can’t say whether the decision will change.
Signs worth acting on include:
- Loose or broken chimney pots and cowls
- Roofs hit by falling trees
- New damp or leaks inside
- Torn or lifted flat roof coverings
If you own one of the older houses in the streets near The Vineyard Church, lead flashings, valleys and old chimneys are typical places for water to get in.
Before booking anyone
- If they fly a drone, whether they hold a CAA Flyer ID and Operator ID
- When you will get the report
- Whether they hold professional indemnity and public liability insurance
- How they plan to inspect the roof safely
Towns and villages near Richmond
What else we do in Richmond
What you can safely check yourself
You can learn a lot from ground level. With binoculars, look for slipped or missing slates and tiles, gaps along the ridge and leaning chimneys. Please do not climb up for a closer look.
After strong wind, take a look from the pavement or garden: pieces of tile or slate on the ground, a gap in the ridge or a lifted flashing are all worth noting. Don’t go up yourself.