Surrey · London and the South East
Staines-upon-Thames Storm Damage Roof Report
We take a careful look at the roof at your property in Staines-upon-Thames, with photographs and a written report.
- Damaged gutters and fascias
- Torn or lifted flat roof coverings
- Lifted or missing ridge and hip tiles
How the survey changes by roof type
Clay and concrete tiles
Tiles without fixings can move more easily in wind. We record what we can see of the fixings.
Ridge and hip tiles
Ridge and hip tiles take the full force of the wind. We record any that have lifted, cracked or come away.
Storm damage roof report in Staines-upon-Thames: what you get
Each roof is looked at from the safest viewpoints available: from ground level, from windows and higher points, from the roof space and from the roof where it is safe. Every area of damage is photographed and described. We note any part we couldn’t see. You get a written report with photos to give to your insurer. We survey ridges and hips, gutters and fascias and flashings, and the problems we’re asked to look at most are lifted or missing ridge and hip tiles and torn or lifted flat roof coverings.
Strong winds lift loose tiles, slates and ridge pieces in towns like Staines-upon-Thames as anywhere. What counts as a storm depends on your policy; many use gusts of around 55 mph. A report setting out the damage, with photos, helps you explain what you’ve found. Because wear and tear is normally excluded, the age of any damage matters.
Every survey ends with a written report, with photographs, sent by email. It sets out the condition of the roof, any defects and our written recommendations.
- Where
- Staines-upon-Thames (TW18, TW20, TW19)
- Region
- Surrey
- Cost
- From £150 inc. VAT
- Your report
- Written, with photos, emailed to you
- When we survey
- Weekdays and weekends
- Insured
- Professional indemnity and public liability
- Telephone
- 07833 053749
- Last updated
- 27 October 2026
Wind, rain and roofs in Staines-upon-Thames
Historic houses like Botleys Mansion, about 4 miles south, show how far back building in the area around Staines-upon-Thames goes. Older roofs in the wider area can hide decades of patch repairs, so the detail matters, and the council can say whether a home is in a conservation area. Older houses across Surrey frequently have handmade clay tiles, and many have tile-hanging. A few of Surrey’s oldest buildings have heavy Horsham stone slab roofs. The covering and its details give the first clues when tracing where water is coming from.
If you own one of the older houses in the streets near Church of St Peter, old mortar, worn lead and slipped slates are the usual suspects when water gets in. If you live near a park such as Penton Park, or anywhere with mature trees, autumn leaves can block gutters and valleys, and an overflowing gutter soon means a wet wall. Anyone responsible for a site like Riverbridge Primary School will know that on a building that size, finding the source of a drip means looking well beyond the stain.
Staines-upon-Thames is about 7 miles south-west of Hayes, in Surrey. From houses to flats and shops in Staines-upon-Thames, the roof can be surveyed on a weekday or at the weekend. Our area takes in places right across Surrey, from the larger towns to small villages. Our Guildford page covers surveys nearby.
Storm damage roof reports in TW18, TW20 and TW19 are booked the same way as anywhere else. We offer storm damage roof reports to properties on High Street, Goring's Square and London Road and the roads around them. You’ll find Staines-upon-Thames on the A308 and A320, so it is easy for us to get to. We also cover the places around Staines-upon-Thames: Egham Hythe (1 mile south-west), Penton Hook (2 miles south), Hythe End (2 miles north-west), Egham (2 miles west) and Thorpe (2 miles south-west). Larger places within reach include Guildford (13 miles south), Woking (8 miles south), Camberley (12 miles south-west), Epsom (12 miles south-east), Ewell (12 miles south-east) and Walton-on-Thames (5 miles south-east).
What’s near Staines-upon-Thames
We work in homes and buildings around The Star pub, Penton Park and The Magna Carta School. There is a railway station in Staines-upon-Thames itself: Staines station. Well-known places in the area include Ashford Hospital (1.8 miles north-east) and Spelthorne Museum (0.5 miles north-west). For a walk, there is Staines Reservoirs and Kempton Park Reservoirs.
How the survey works
There isn’t much for you to do on the day. Show us any stains, drips or problem areas you know about, and we’ll get on with the inspection. A typical survey takes about one to two hours at a house, and longer if the damage is spread across a large roof. In Staines-upon-Thames, many roofs join a neighbour’s, so we look at what can be seen of the shared parts from your side. Tell us about any known leaks, past repairs or building work when you book, so time on site goes where it is needed.
- You let us know when the storm was and what damage you’ve seen.
- We view the roof from wherever it can be seen safely, including the loft where there is access.
- We photograph and record every area of damage we can see.
- We look at whether the damage fits storm damage, older wear or both.
- You get a written report you can pass to your insurer.
Before the survey
- Find any records of previous roof work
- Tell us about parking before the day
- If the roof is shared, arrange access with whoever manages the building
Book a survey
Buyers should book once an offer has been accepted, so you have the findings in time to act on them before you exchange. For any other survey, just call 07833 053749 or email us when you’re ready.
Related advice
For landlords and managing agents
Managing agents and residents’ management companies use roof surveys to plan maintenance. Recommendations are set out by urgency where it matters.
Landlords, agents and building managers in Staines-upon-Thames and across Surrey can book any of our surveys. To discuss a property or a block, phone 07833 053749 or drop us an email.
Staines-upon-Thames: your questions answered
How should I get ready for a visit in Staines-upon-Thames?
It is useful to clear access to the loft, and to let us know about leaks, damp patches or recent work. Let us know about parking and access in Staines-upon-Thames too.
Is Staines-upon-Thames in the area you cover?
Yes. We survey roofs across London and the South East, and Staines-upon-Thames is part of that. You can call 07833 053749 or drop us an email with the address and some details, and we will talk through which survey suits.
Is there a set wind speed for storm damage?
There is no single figure. Many use gusts of about 55 mph, but each policy sets its own definition. Your policy document will say.
What if my insurer declines the claim?
Raise it with your insurer first. The Financial Ombudsman Service may look at it if that does not resolve it. The Ombudsman looks at whether there were storm conditions, whether the damage fits a storm and whether the storm was the main cause.
I live in a flat. Can you survey the roof?
Yes, once whoever controls the roof agrees access. On a shared roof we can only inspect the parts we’re allowed to reach.
Will you deal with the insurance company for me?
No. We are not loss adjusters and don’t act for you with the insurer. We provide an independent record of the roof for you to send to your insurer.
Is wear and tear covered by insurance?
Wear and tear is not normally covered. Our report gives an honest view of what’s recent damage and what’s older wear. The claim decision is your insurer’s.
Before and after the survey
These tips come from what we see on roofs every week:
- File receipts for anything you pay for
- Keep any slates, tiles or debris that fall, if it is safe to do so
- Note the date and time you first saw the damage
- Take photos of stains and damp inside
For repair costs, ask a roofer to quote. They can use our report to see what needs doing.
A well-maintained roof stands up to storms better. Fix slipped slates, loose ridges and lifted flashings when you spot them.
Why get it checked now?
Once the storm has passed, damage that looked minor can let water in for months. Acting quickly usually means less damage overall. In a family home in Staines-upon-Thames, a small roof fault lets water into places you cannot see, like the loft insulation, the top of a wall or the roof timbers. By the time a stain appears on a ceiling, there’s more to put right.
A Basic Survey starts from £150, inc. VAT. The Standard Survey starts from £250 and the Premium Survey from £400, both inc. VAT. We confirm the price for your roof before you book.
What you get with us
- Package prices that include VAT
- An independent look at the roof
- Two decades and more of roof surveys
- Weekday and weekend surveys
Take a look at how roof surveys are priced and what we found on two real jobs.
What a storm damage roof report does not cover
It is useful to know what a survey will not do before you book:
- Negotiating a claim settlement
- A decision on your insurance claim
- A price for the repairs
If you’re not sure which survey you need, ring 07833 053749 or email us and we’ll give you a straight answer before booking. What a survey covers and does not.
What we look at
- Flat roofs
- Slate and tile slopes
- Flashings
- Chimney stacks
- Gutters and fascias
- Ridges and hips